Integrations expertise

How Cygnia swiftly and seamlessly connects different aspects of clients’ supply chains

Cygnia’s integrations expertise is the invaluable, invisible thread that enables us to provide seamless and highly effective logistics and fulfilment services for our clients.

Our expert integrations connect the many different aspects of our clients’ supply chains, quickly and efficiently joining these together to ensure the smooth flow of goods – wherever and whenever they’re required.

We’re known for finding innovative solutions to each client’s specific problems by making them our own. This means that for the client and consumer, there’s a single flowing solution from start to finish.

To make the process quick and easy for our customers, Cygnia adopts a completely bespoke and flexible approach to system integrations, at no extra charge to you. By not putting any constraints on file formats, transfer methods or working practices, we enable the process to be as seamless and pain-free as possible.


How it works

Cygnia has in-depth experience in integrations, covering everything from XML, CSV, fixed width text files and Excel spreadsheets through to RESTful web services using JSON and more traditional EDI formats such as Edifact, Tradacoms and XNSI.X12.

No two integrations are the same. But as long as your system can generate a structured file format, we can take care of everything else. Better still perhaps, our customers are often surprised at how little time this takes. We’ve previously established order integration with a client website operating on Magento, for example, within just 24 hours. And more complex integrations take days or weeks – not months, as is typically expected.

We treat each integration as a blank piece of paper. The process starts with an initial project meeting, to help us understand your existing set-up and capabilities. If you have an existing integration, our starting point will be to replicate what is already in place, using the same file formats and transmission methods. This ensures that, content permitting, no additional work is required from you, as long as the existing set-up is fit for purpose. If there are any processes missing or opportunities for improvement, our teams will work together to identify a solution for this.

A typical system integration can encompass many messages, including:

  • Incoming messages
  • Item master
  • Purchase order
  • Advanced shipping notice
  • Despatch request
  • Outgoing messages
  • Purchase order confirmation
  • Advanced shipping notice confirmation
  • Inventory comparison
  • Despatch confirmation
  • Inventory adjustment


Some customers may just need a small selection of these actions; some may need them all; others, depending on their systems, sometimes need different versions of a particular message – all of which can be handled seamlessly by Cygnia.

Our extensive experience and in-depth integrations expertise ensures there are no onerous requirements on the customer and that batches can be updated at any frequency that’s required – from real time to daily.

Integrations in action

One of our high street retail customers came to us with a very complex integration requirement as they use multiple systems for their different channels: e-commerce, wholesale and store replenishment.

For the store replenishment requirement (this is also the system that maintains their stock records), we were asked to integrate purchase orders, customer master data, item master, replenishment requests and the associated confirmations for each one. This was done in XML and transferred via SFTP. A further development was required as the replenishment requests are continual, so we needed to maintain a despatch schedule per store, cut off at specific points and then consolidate the requests to a single shipment for each destination.

For the wholesale division, orders come via XML, are transferred via SFTP and require a confirmation back. As these orders include international shipments that have complex requirements concerning date requirements per product type, a development was made to have a country-specific set of rules put in place to ensure a minimum shelf life for each product.

For the e-commerce integration, orders were sent from the customer’s Order Management System via CSV. Following initial implementation, our integration continued to evolve over the years as additional developments were made, including named day despatch, click and collect (to consolidate with the store replenishment order), giftwrap, gift box selection and subscription services.

From start to finish, the Cygnia integration was developed and tested within just two weeks – compared with a customer expectation of months.