The perfect blend of expertise

How Cygnia helps Whittard of Chelsea to keep its worldwide customers and stores topped up

Thanks to our dedicated e-commerce and multi-channel fulfilment expertise, Cygnia receives, processes and dispatches thousands of orders for clients every working day.

We’re able to provide truly end-to-end solutions for clients requiring fulfillment, pick & pack and more extensive logistics services. Whether it’s purely e-commerce retailing, or a more traditional bricks & mortar retailer with an e-commerce fulfilment requirement, our expert capabilities have enabled the growth of many of our customers and they trust us to be able to meet any order fulfilment need.

For the past five years, one of our key clients in this area has been Whittard of Chelsea, the international and multi-channel retailer of luxury tea, coffee, hot chocolate and gifts.

After recognising the need to outsource its in-house operation, Whittard embarked on a full tender process – and chose to transfer its global fulfilment and distribution requirements to Cygnia from 2012.

Trusted end-to-end solutions

One of the key elements of the tender was that the client was seeking a single logistics provider with the ability to seamlessly meet all of its e-commerce and multi-channel fulfilment needs, worldwide.

The range of services we now provide for Whittard is extensive. It includes:

  • Receipt of containers or inbound stock from suppliers and their storage;
  • Preparation and assembly of gift packs;
  • Sourcing and purchase of packaging materials;
  • E-commerce order fulfilment and carriage;
  • Store replenishment and wholesale orders;
  • Export order fulfilment, including documentation and shipping;
  • HACCP certified cleanroom for fulfilment of bespoke orders of blended tea and ground coffee.


It is a prime example of Cygnia’s ability to provide a single end-to-end solution to meet all of this discerning client’s multi-channel fulfilment needs. This includes a range of value added services spanning everything from assembly and packing – and even blending!