A positive customer experience, from the point of order through to fulfilment, will continue to drive trust and loyalty. Online shopping has been on a growth trajectory for years, and in that time, we have worked hard to create the specialist services that help brands to strengthen the relationships with their own customers, and ultimately build loyalty and market share. It is this approach that gives ambitious businesses the edge they need to thrive.
Our mission is to enable growth by uniting you with your customer. Yes, we have continued to invest in high quality, sustainable space to give brands the confidence to pursue their ambitions, but reinforcing strong client/customer relationships needs more.
Giving your customers the kind of choice and value that lives up to your brand promise is the priority. However, creating cost efficiencies, building sustainability and resilience in your supply chains and innovating to create more choice for your customers in a highly competitive market all have to be part of the plan.
Working in areas such as gifting, beauty and luxury teas and coffees has resulted in many areas of collaborative innovation and investment to help our customers serve their customers, especially during periods of rapid growth.
As consumer demands change, brand leaders need to focus on vital planning for the future, and meeting consumer needs is fundamental to innovation in choice and service. Uniting you with your customer in a disrupted and fast-changing retail environment remains the cornerstone of what we do.
And this philosophy works – with our customers achieving growth from 30% to as much as 200% per annum by partnering with us, a track record that has only strengthened those relationships over the years. Making growth sustainable means being one step ahead of the competition, and that’s where we have really been able to make a difference.
We have invested heavily in state-of-the-art facilities and operations that are designed around optimised performance and efficiency, enabling us to maximise output and keep consumers happy when the pressure is on. This has enabled the brands we work with to introduce later cut offs and more choice in delivery options for their customers, as well as being confident we can deal with spikes in demand.
Designing our operations to deal with both short and long-term peaks has involved using and investing in innovative technology that makes planning and picking as efficient as possible. It allows us to continuously review operations to keep service levels high and help our customers compete.
When customers took to ordering their tea and coffee online, we stepped up to manage the peaks created by the pandemic, building four new bespoke tea and coffee blending rooms within just a few weeks to meet an uplift in orders.
In a disrupted market, it pays to be agile, flexible and solve problems quickly in ways that keep customers loyal, optimise space and efficiency and shave costs. We have invested in our most eco-efficient warehouse yet and it is bursting with opportunities to continue to strengthen relationships with customers through innovation and a more tailored approach to delivery.
To find out more about how we can help your business grow in 2021 get in touch.