Cygnia Logistics Ltd (“Cygnia”, “us”, “we” or “our”) is committed to respecting your privacy and to complying with applicable data protection and privacy laws.
If you submit personal information by completing a contact form for example, you can be assured that we will use your personal information only to support your continuing relationship with Cygnia.
The sections below detail how we may use your personal information.
Personal Information Collection
We endeavour to collect and use your personal information only with your knowledge and consent and typically when you use our services, make customer enquiries, register for information or other services, request information, or when you respond to communications from us.
The type of information we may collect could include, your name company name, and company postal address, telephone number and email address.
If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.
Non-personal Identifying Information
We may also collect non-personally identifying information about your visit to our websites based on your browsing activities. This information may include the pages you browse and services viewed. This helps us to better manage and develop our sites, to provide a more enjoyable experience in the future, and to help us develop and deliver better products and services.
From time to time, with your consent, we may also store and use your information to contact you for market research and marketing purposes. We may contact you by email, phone or mail.
How will we use your information?
We may use your information for a number of purposes which includes: processing your orders and managing and administering your account; delivering any services, or information requested by you; responding to account enquiries; verifying your identity when required (you may lose your password or security information for logging into your CMS for example, and we may then need to ask you for other ‘identifiable’ information to protect your data from unauthorised access).
We may also undertake market and product analysis based on your use of our services and products and contact you with information about new developments and services by post, telephone and automated means such as mobile text message (SMS), Email and the internet (subject to any preferences expressed by you).
If you have consented to receive details of our services, events, training/seminars, etc you can contact us at any time to have your details removed from lists used by us for any or all of those purposes.
To update your marketing preferences please contact us and tell us what you want us to do, even if you have previously objected to receiving information by email for example, but would now like to change your mind and receive information.
When will we disclose your information to others?
We may only disclose information about you and contact details to trusted third parties when this is required for us to fulfil our contract with you, and with your consent. An example if this is when requiring printed material to be delivered direct from one of our trusted print partner direct to you or to your premises.
Cygnia will not sell or pass your personal information to third parties (other than as set out in the paragraph above) unless you have given us permission or unless it is strictly necessary to deliver the services ordered or used by you (as in the example above).
Cygnia may also be obliged to disclose your personal information to meet any legal or regulatory requirements (for example to comply with a court order) or obligations in accordance with applicable law.
Any social media posts or comments you send to us via social media will only be shared under the terms of the relevant social media platform (e.g. Facebook / Twitter) on which they are written and could be made public.
We are not responsible for this kind of sharing. You are responsible for ensuring that any comments you post comply with any relevant policy on acceptable use of those services.
How long do we keep your information for?
To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place.
In most cases, this means we will keep your information for as long as you continue to use our services, and for a reasonable period of time afterwards if you stop doing so. After that we will delete it other than where we lawfully can keep any data for audit or legal reasons.
We shall keep data on our prospect database for not longer than 3 years from receipt subject to an individual’s right to unsubscribe or be forgotten at any time.
Access to your Information
You can write to us at Cygnia Logistics Ltd, Style Way, Swan Valley, Northampton NN4 9EX, or at firstname.lastname@example.org, any time to obtain details of the personal information we may hold about you.
Please quote your name, company name and company email address, along with brief details of what information you want a copy of. We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.
Cygnia recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. To this end we are constantly reviewing and enhancing our technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction.
Please be aware that communications over the Internet, such as emails are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web/Internet. Cygnia cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
The only cookies utilised on the Cygnia website will be those for Google Analytics and it’s related services (to track user actions/events and analyse web traffic), and in some cases a session cookie to identify returning users.
No personally identifiable information is stored directly in cookies. We collect information through cookies with the aim of ensuring the content of the website and the website pathways work as effectively as possible.
By using our websites you agree to us placing the cookies specified above on your device (phone, android, computer, mac etc.).
How do I turn cookies off?
If you want to delete cookies that are already on your device you can do this by deleting your browser history. You can also block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our websites.
We may change this Policy from time to time as a result of changes required for operational or administrative reasons or in order to comply with changes in the law.